Last updated: 9 February 2026
"Staff feel supported by an approachable manager in a positive culture, but a lack of activities and engagement programmes holds it back."
People were protected from the risk of abuse. Staff understood the principles of safeguarding and how to raise concerns if there was a need to.
Staff felt respected, supported, and valued by the registered manager which supported a positive and improvement driven culture.
There were enough staff to meet the needs of people using the service.
Staff received appropriate training which ensured they had the right knowledge and skills to support people safely.
Staff confirmed the registered manager was very approachable and supported the team well.
No activities, engagement programmes, coordinators, or creative approaches mentioned; report focuses on routine care planning and risk management.
No activities programme or coordinator, so the role is mostly routine personal care like helping with washing and meds.
No mention of activities, engagement programmes, or creative approaches in the 2024 assessment report.
Staffing is adequate with enough carers on shift, but no details on low staff turnover or rarely using agency.
There were enough staff to meet the needs of people using the service.
Only standard mandatory training plus some basics like de-escalation, no specialist courses or funded qualifications.
We reviewed documents which evidenced staff had completed mandatory training.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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