Working at Lotus Care Marmaduke Street

No permanent manager in place, just an interim one after high staff turnover.

Although the service did not have a registered manager at the time of our assessment, governance oversight was in place and an interim manager was in post. Staff described a period of unsettlement due to the high turnover of managers.

Not enough activities for residents, so the role is mostly routine personal care.

People and family members told us there was a lack of activities available and they would like to see more activities.

Staffing is adequate but relies on agency workers and families say more staff needed.

The provider used agency staff to maintain safe staffing levels... Overall people and family members commented positively about the staff but felt more staff were needed... 'Staff are lovely but there is not enough of them'.