Last updated: 9 February 2026
"Staff receive good training and feel supported in an improving culture, but high staff turnover with no permanent manager and few activities hold it back."
People received their medicines on time and in a safe way... although records needed more detail to help better evidence any analysis of incidents.
Staff told they had seen improvements in the direction and culture of the service since the appointment of the current manager. They said moral had improved and described the manager as fair and approachable.
We observed enough suitably skilled and experienced staff on duty to meet people’s needs... The provider used agency staff to maintain safe staffing levels.
Staff told us they received the support and training they needed to carry out their roles safely and effectively.
Although the service did not have a registered manager at the time of our assessment, governance oversight was in place and an interim manager was in post.
People and family members told us there was a lack of activities available and they would like to see more activities.
No permanent manager in place, just an interim one after high staff turnover.
Although the service did not have a registered manager at the time of our assessment, governance oversight was in place and an interim manager was in post. Staff described a period of unsettlement due to the high turnover of managers.
Not enough activities for residents, so the role is mostly routine personal care.
People and family members told us there was a lack of activities available and they would like to see more activities.
Staffing is adequate but relies on agency workers and families say more staff needed.
The provider used agency staff to maintain safe staffing levels... Overall people and family members commented positively about the staff but felt more staff were needed... 'Staff are lovely but there is not enough of them'.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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