Last updated: 10 February 2026
"Well-led management, caring staff culture, and strong safety practices, although staffing retention and specialist training details are lacking."
2020 IPC inspection: Assured safe infection prevention, PPE use, outbreak management. Per 2019: Medicines safely managed, risks assessed, incidents reviewed for learning.
Per 2019 comprehensive inspection: 'Staff were enthusiastic and positive about their work and there was a caring culture amongst the staff team'.
Per 2019 comprehensive inspection: 'There were enough staff available to meet people's needs' and staff responded quickly to call bells.
Per 2019 comprehensive inspection: New staff received thorough induction, ongoing training to meet needs, regular supervisions and appraisals.
Per 2019 comprehensive inspection: People and relatives felt service managed well; 'Without question this home is well led, just like a 5* hotel'; manager well-supported by provider.
Per 2019 comprehensive inspection: Wide range of activities including exercise, singing, dancing, quizzes, trips, entertainers, community visits, pre-school groups; two activities organisers.
Staffing is adequate for quick responses but no details on agency use or staff retention.
There were enough staff available to meet people's needs. and we observed Staff responded quickly to call bells and people asking for help were being attended to promptly.
Training covers basics and supervisions but no specialist courses or funded qualifications.
New staff received a thorough and supportive induction into their role and staff received ongoing training to meet people's needs. Staff felt supported with their performance and wellbeing through regular supervisions and appraisals.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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