Last updated: 9 February 2026
"Staff feel supported by visible management with good training and strong safety, but basic activities and bank staff for gaps hold it back."
2022 targeted: Assured on IPC incl. PPE use, testing, outbreak management, ozone machine; 2018 good safeguarding, meds improvements, risk assessments.
Per 2018 comp inspection: All staff happy in role, felt very supported by management; positive relationships, team meetings, staff surveys.
Per 2018 comp inspection: People said there was enough staff; staff said 'There is always enough staff'; low turnover but bank staff used to cover gaps; 2022 measures for COVID staff pressures.
Per 2018 comp inspection: Wide range of training including dementia, NVQs funded by provider, training matrix, inductions, regular supervisions and appraisals.
Per 2018 comp inspection: All people were complimentary about the registered manager; staff said 'I am very supported by the [registered] manager'; open-door policy and visible leadership.
Per 2018 comp inspection: Activities programme with board games, colouring, manicures, hand massage; basic with poor records of enjoyment/participation.
Basic activities like games, colouring and manicures with no coordinator, so the role lacks variety beyond routine care.
An activities programme... board games, draughts and colouring... manicure and nails, hand massage... records had no reference as to whether the activities were enjoyed.
Enough staff usually but bank workers used to cover gaps, nothing exceptional about stability or workloads.
Where extra staffing was required we saw the service made use of bank staff to cover gaps.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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