Working at Lorne House
66 Yarm Road, Stockton-on-tees, TS18 3PQ
Operated by Families First (North East)
13 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Positive staff morale, visible approachable management and good training support, but missing records for creams and lotions need fixing."
Safety & Risk
6/10
✓
Processes to manage topical medicines were not always robust. Whilst the service did have guidance for staff on where to apply creams and lotions, no topical administration records were in place.
Staff Culture
8/10
✓
Staff morale was very positive. One member of staff told us, 'Working at Lorne House ticks every box. Working with people who live here and helping them with their daily life is very rewarding.'
Staffing Levels
6/10
✓
The numbers and skills of staff matched the needs of people using the service.
Training & Dev
7/10
✓
Staff received support in the form of continual supervision, appraisal and recognition of good practice.
Management
7/10
✓
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.
Programmes
6/10
✓
People were supported to participate in their chosen social and leisure interests on a regular basis. One relative told us, '[My family member] goes out for a game of pool and a half of shandy. They are meeting people. They go to a disco and shopping down the town.'
Points to consider
Staff numbers match needs but no details on agency use or team stability, so workloads are standard not light.
The numbers and skills of staff matched the needs of people using the service.
Regular outings and social activities but no dedicated coordinator or specialist programmes, so days lack extra variety beyond care tasks.
People were supported to participate in their chosen social and leisure interests on a regular basis.
Records missing for applying creams and lotions.
no topical administration records were in place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews