Working at Lorna House

Many staff are missing mandatory training like first aid, infection control, safeguarding, and specialist courses for conditions like diabetes.

Not all staff had completed mandatory training... five had not completed first aid training, two had not completed infection control training and four had not completed safeguarding training... Training around specific health conditions, such as diabetes and Parkinson's, had not yet taken place.

Some staff are working without full background checks like police checks or references, and no risk assessments done where needed.

Some members of staff were still working with no evidence of safe recruitment checks having been carried out. This included work history, references and DBS checks... no risk assessments had been completed to mitigate the absence of recruitment checks.

Activities are basic like flower arranging, fitness, and one-off events with no dedicated coordinator or specialist programmes.

Recent activities people had taken part in included seasonal flower arranging, fitness activities and a fireworks evening... Staff had more time to spend with people engaging in conversation, and the range of activities available to people had been expanded.