Working at Loretta House
4 Hunton Hill, Birmingham, B23 7NA
Operated by Kidderminster Care Limited
10 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Strong safety, good staff training and varied activities in a positive culture, but inconsistent management oversight and recruitment record gaps need work."
Safety & Risk
7/10
✓
People had their risks assessed and staff had support and training to manage risks safely. People's medicines were managed and stored safely.
Staff Culture
6/10
✓
People spoke fondly of the staff. One person said, 'I love it here, the staff are lovely.'
Staffing Levels
5/10
!
There were enough staff present to meet people's individual care needs and no agency staff were used.
Training & Dev
6/10
✓
Following their induction staff followed a rolling programme of training... Specific training such as learning disabilities and dealing with challenging behaviours was provided.
Management
4/10
!
The quality of the service offered to people was monitored by the management although not always consistently.
Programmes
6/10
✓
People had daily activity plans reflecting a wide range of choices and interests including knitting, flower arranging, cooking, dancing, listening to music and educational goals.
Points to consider
Managers are approachable but their oversight and policy updates are not always consistent, so some issues like outdated guidance get missed.
The provider did not have systems in place to keep up to date with new guidance. Governance systems had not identified that some aspects... needed further work.
Staffing is adequate with no agency use, but recruitment records have gaps like missing full job histories or unclear references.
More robust practices around gaining employment histories and seeking and recording appropriate references was needed. We found some inconsistencies in recruitment records.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2020
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews