Working at Lorenzo Drive
4-4a Lorenzo Drive, Liverpool, L11 1BQ
Operated by Voyage 1 Limited
24 bedsResidential homesRehabilitation (illness/injury)Supported living
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by approachable management and receive constant training with specialist therapies, but medication records have errors that could confuse staff and risk harm."
Safety & Risk
4/10
!
We found some medication records were not consistent in meeting the providers policies and procedures. There were recording anomalies on Medication Administration Records [MAR] charts which could cause some confusion and possible risk.
Staff Culture
6/10
✓
Staff understood the service's vision and felt respected, valued and well supported. They told us they felt valued and trusted by the registered manager and provider.
Staffing Levels
7/10
✓
The service was staffed appropriately and consistently. People were supported by the same staff who they were familiar with and who had a good understanding of how to meet their needs.
Training & Dev
8/10
✓
Staff told us, 'They are constantly training us – very keen on this. We get regular supervision and further training is always discussed.' Training included specialist knowledge around brain injury and de-escalation techniques.
Management
8/10
✓
Staff told us, 'I've been made welcome from day one and feel well supported. [Registered manager] is very open and approachable.' The registered manager had an advanced qualification in management and leadership.
Programmes
8/10
✓
There was a range of specialist therapeutic support for people as needed such as physiotherapy and psychological therapy as well as music and drama therapy which helped to increase peoples identity and wellbeing.
Points to consider
Medication records have errors that could confuse staff and risk harm, thickening agents for drinks are not stored or recorded well, and there is no secure storage for strong medicines yet.
There were recording anomalies on Medication Administration Records [MAR] charts which could cause some confusion and possible risk such as one person's fortnightly medication being incorrectly recorded... The storage and recording of thickening agents... could be improved... no storage facility for Controlled Drugs [CD's].
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews