Working at Lonsdale Midlands Ltd - New Street North
1-5 New Street North, West Bromwich, B71 4AQ
Operated by Lonsdale Midlands Limited
8 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel well-supported with enough on duty, but no registered manager in post and missing medicine competency checks hold it back."
Safety & Risk
6/10
✓
Risks to people's physical health and emotional wellbeing were identified, assessed and managed safely and medicines were managed safely.
Staff Culture
6/10
✓
Staff told us they felt well-supported by the acting manager and the provider.
Staffing Levels
6/10
✓
Our observations during the day indicated there were enough staff on duty to support people with their care needs.
Training & Dev
4/10
!
Staff had received medication training however we found no record of checks being conducted to check the competency of staff to administer medicines safely.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
5/10
!
Per 2019 comprehensive inspection: People had individual activity plans... Activities included trips out into the local community and further afield.
Points to consider
No permanent manager in post, only an acting one for four months.
At the time of our inspection there was not a registered manager in post... There was an acting manager who had been in post for four months.
No checks to confirm staff could safely give medicines after their training.
we found no record of checks being conducted to check the competency of staff to administer medicines safely.
No dedicated activities coordinator or specialist programmes, just basic outings and community trips.
Per 2019 comprehensive inspection: Activities included trips out into the local community and further afield... gardening competition.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews