Last updated: 9 February 2026
"Safe practices, enough staff, good training and supportive culture, but no permanent manager and limited activities hold it back."
2022: Assured on infection control, PPE, testing, policy; Per 2019: 'Safeguarding systems in place... medicines managed safely... incidents analysed'.
Per 2019: 'Staff felt supported and listened to... manager and area manager were approachable and supportive'.
Per 2019: 'Relatives told us there were enough staff... we always have enough staff'; 2022: measures to mitigate COVID-19 staff pressures.
Per 2019: 'staff received training and updates... regular supervision sessions and an annual appraisal'.
Per 2019 comprehensive inspection: 'The service did not have a manager registered with the CQC' and quality auditing not fully effective.
Per 2019: People supported with basic outings such as 'day centre every week', swimming, walks, drives, train journeys, holidays; no coordinator or programmes.
No permanent manager in place, so leadership oversight was weak.
Per 2019: 'The service did not have a manager registered with the CQC... quality auditing had not been fully effective'.
No activities coordinator or creative programmes, so days are mostly routine care plus basic outings.
Per 2019: 'attend day centre every week... swimming... out for a walk'; no mention of coordinator, specialist approaches or structured programme.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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