Working at Lonsdale Mews

Staff did not always report abuse concerns quickly enough or to the right people, and risk plans lacked clear guidance for daily care.

Staff spoken with as part of this assessment were not able to describe the timescales in which incidents or allegations should be reported, as per the provider’s policy. Following a recent incident, we were also concerned staff did not report this in a timely manner, or to the appropriate department.

Managers' checks missed problems with safety processes and care records until inspectors found them.

The providers systems and processes had not identified the shortfalls found at this inspection.

Training gaps on decisions for people who cannot consent themselves were only fixed after the inspection.

staff required further training around the Mental Capacity Act and provided us with confirmation this had been booked following our visit.