Working at Lonnen Grove

The provider had taken appropriate action in relation to safeguarding... One person using the service told us about incidents that had occurred which made them feel unsafe, but records we checked showed the provider was managing these incidents as effectively as possible.

Staff told us management were supportive and accessible, and there was a person-centred and open culture within the home. Some staff had contacted CQC prior to the inspection raising concerns about how the management team had managed some incidents within the home.

There were enough staff deployed to ensure people's needs were met.

Per 2020 comprehensive inspection: All staff attended a four-day induction which covered all essential training before they commenced in the home. Regular supervisions and personal development plans were completed.

Staff told us they felt supported by management within the home, although some staff had contacted CQC anonymously prior to the inspection to raise concerns about how incidents were managed.

Per 2020 comprehensive inspection: A separate building called the 'activity hub' was available within the grounds. People were supported to be involved in a range of activities that they enjoyed such as trainspotting, bingo, swimming and trips away.