Last updated: 10 February 2026
"Good safety measures and varied activities, although busy mornings and basic training hold it back."
Records showed the registered manager had referred safeguarding incidents to the Local Authority (LA) and Care Quality Commission (CQC) appropriately. Risks were managed holistically through regularly updated care plans, proactive measures such as sensor mats.
Most staff said they felt there were enough staff on duty to safely meet people needs. One member of staff said, “At this present moment its ok. We can manage now.”
People and their relatives told us staffing levels were generally sufficient, although mornings could be particularly busy and additional staff at those times would be beneficial.
Staff told us they received enough training to support them in their role, with a training matrix in place showing which courses had been completed. Staff supervisions had taken place.
People and relatives reported that feedback was welcomed and acted upon. A relative said, “The manager is always happy to speak with me about my [family member] and how things are going.”
We observed a variety of activities available, tailored to people’s individual needs and preferences. The service had recently hosted a Halloween party, which people enjoyed, and was planning a bonfire night.
Staffing levels are generally ok but mornings get busy and more staff then would help.
staffing levels were generally sufficient, although mornings could be particularly busy and additional staff at those times would be beneficial.
Only standard training with supervisions and a training matrix, no specialist courses or funded qualifications.
Staff told us they received enough training to support them in their role, with a training matrix in place showing which courses had been completed. Staff supervisions had taken place.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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