Last updated: 10 February 2026
"Staff feel supported by managers in a positive culture with good safety, but basic activities and staffing gaps hold it back."
The service had effective systems in place to protect people from abuse. Peoples medicines were managed safely. Staff responsible had the necessary skills to administer medicines.
There was a positive culture within the staff team and staff told us they felt supported by the management team. A staff member told us, "[Managers name] is so supportive and always available."
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staff told us, "Staffing is good. We work well as a team and support any gaps."
Staff told us that they had received the training they needed to meet people's needs safely and effectively. The registered manager and administrator maintained oversight of training.
Staff told us they felt supported by senior staff and the registered manager. A staff member told us, "We are really well supported, and the office door is always open for us."
The service had a range of activities supporting people with dementia. This included games but also keeping fit. Having the space internally and externally to walk.
No activities coordinator or specialist programmes, just basic games, fitness and walking so the role is mostly routine care.
the service had a range of activities supporting people with dementia. This included games but also keeping fit. Having the space internally and externally to walk.
Only standard training and good induction, no specialist courses or funded qualifications mentioned.
Staff told us that they had received the training they needed to meet people's needs safely and effectively. There was a system in place to monitor training.
Staffing is enough to get by but staff mention supporting gaps, no details on low agency use or strong retention.
Staff told us there were enough staff to support people. Staff told us, "Staffing is good. We work well as a team and support any gaps," "we don't have issues with the levels of staff."
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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