Working at Longview

Staffing levels vary and are sometimes too low, new staff miss proper induction, and there are no regular one-on-one check-ins.

People's and relatives' comments relating to staffing levels were variable and implied there were on occasions insufficient staff available to meet people's needs. Staff told us they were supported with an induction when they first started working. However, no information was available on staff files to demonstrate a robust induction had been completed... Staff did not receive regular support in the form of a supervision.

Many staff have not completed mandatory training like safeguarding and infection control, with no regular supervisions.

as per the service’s training matrix, not all staff had completed their safeguarding training... not all staff had completed their training as per the services training matrix... staff training records showed not all staff employed at the service had received all mandatory or refresher training.

Safeguarding incidents are not always reported properly or on time, and staff sometimes ignore medication instructions like for diabetes.

Safeguarding policies and procedures were not always followed when safeguarding incidents had occurred. Not all safeguarding allegations had been referred to the appropriate authorities in a timely manner... staff were not always following prescribers’ instructions when managing people’s diabetes.