Last updated: 10 February 2026
"Staff feel supported in a good team, but low staffing levels, missing training and poor safeguarding hold it back."
Safeguarding policies and procedures were not always followed when safeguarding incidents had occurred... staff were not always following prescribers’ instructions when managing people’s diabetes.
Staff told us there had been a lot of management change but overall they felt supported working at the service and had a good team... There has been so much change over the past few months, it makes me feel anxious.
People's and relatives' comments relating to staffing levels were variable and implied there were on occasions insufficient staff available to meet people's needs... Suitable arrangements were not in place to ensure all staff employed received appropriate training, a robust induction or regular supervision. This was a breach of Regulation 18.
staff training records showed not all staff employed at the service had received all mandatory or refresher training... Staff did not receive regular support in the form of a supervision.
Not all staff spoken with felt supported and valued by the management. Some members of staff told us they were wary about raising concerns with management as they did not feel these would be addressed effectively.
People were given choices throughout the day... what activities they wanted to take part in... There are times where I don’t want to get involved in the activities taking place here at Longview.
Staffing levels vary and are sometimes too low, new staff miss proper induction, and there are no regular one-on-one check-ins.
People's and relatives' comments relating to staffing levels were variable and implied there were on occasions insufficient staff available to meet people's needs. Staff told us they were supported with an induction when they first started working. However, no information was available on staff files to demonstrate a robust induction had been completed... Staff did not receive regular support in the form of a supervision.
Many staff have not completed mandatory training like safeguarding and infection control, with no regular supervisions.
as per the service’s training matrix, not all staff had completed their safeguarding training... not all staff had completed their training as per the services training matrix... staff training records showed not all staff employed at the service had received all mandatory or refresher training.
Safeguarding incidents are not always reported properly or on time, and staff sometimes ignore medication instructions like for diabetes.
Safeguarding policies and procedures were not always followed when safeguarding incidents had occurred. Not all safeguarding allegations had been referred to the appropriate authorities in a timely manner... staff were not always following prescribers’ instructions when managing people’s diabetes.
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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