Working at Longueville Court

Managers aren't fully keeping on top of risks and audits, so issues build up over time.

We found a breach of the legal regulation in relation to governance. Not all audits were effective and there were missed opportunities to act on issues that had occurred over time.

Staffing is adequate but residents sometimes wait a long time for call bells, especially recently.

I have got my call bell here and you do sometimes have to wait a long time. I have waited an hour sometimes especially in the last few days it has been bad.

Medication safety has issues like out of date stock and no instructions on when to give painkillers.

we found out of date medicine which could be needed in an emergency... one person was prescribed Codeine as and when required, but had no care plan in place to guide staff on when this medication should be administered.