Working at Longton Court
8-10 Longton Grove Road, Weston Super Mare, BS23 1LT
Operated by Community Therapeutic Services Limited
7 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported with good training and supervision, but no registered manager in post and occasional agency staff hold it back."
Safety & Risk
6/10
✓
Staff understood and managed risks well... However, we did find some inconsistent information and recording in people’s medicine records... There were no missed medications and no evidence anyone had come to harm.
Staff Culture
6/10
✓
Staff felt supported and valued by their leaders and colleagues... Staff comments included, “I've been working very closely with the team leaders and they're supporting me” and “I’ve had a few ideas, and I have seen them be implemented.”
Staffing Levels
5/10
!
Staff told us there were enough staff on shift... Agency staff sometimes worked at the home to cover shortfalls in staffing, where they did appropriate employment checks had been completed.
Training & Dev
6/10
✓
Managers made sure staff received training and regular supervision to maintain high-quality care. Staff were trained in a range of areas, this included training in the specific needs of people they supported.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The previous registered manager had recently transferred their manager’s registration to a different home owned by the same provider.
Programmes
4/10
!
People told us they were able to choose how they spent their time and take part in activities they enjoyed. Attempts were made to engage people in a range of activities. Some people made clear choices about not doing these. One person attended college and was part of a local forum.
Points to consider
No permanent manager in post right now, as the previous one moved to another home run by the same company.
At the time of our inspection there was not a registered manager in post. The previous registered manager had recently transferred their manager’s registration to a different home owned by the same provider.
Staffing is adequate with a good skill mix, but agency workers sometimes cover shortfalls.
Agency staff sometimes worked at the home to cover shortfalls in staffing, where they did appropriate employment checks had been completed.
No structured activities programme or coordinator, just basic outings and community engagement chosen by residents.
People told us they were able to choose how they spent their time and take part in activities they enjoyed. Attempts were made to engage people in a range of activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews