Last updated: 10 February 2026
"Visible, approachable and supportive manager with staff feeling valued and stable, although hiring checks were not always thorough enough with some missing references."
The provider's safeguarding processes were robust. Staff understood how to protect people from abuse.
Staff felt valued and enjoyed working at the home. They also said the new provider had provided a good degree of stability and improvements to the home.
There were enough staff employed. Our observations at inspection and staffing rotas supported this.
The provider made sure staff had a range of appropriate training, supervision and support to carry out their role effectively. Training compliance was monitored to ensure this was carried out in a timely way.
Everyone we spoke with told us the registered manager was visible, approachable and supportive.
There was an activities programme on both floors of the home with dedicated activity coordinators. People said they particularly enjoyed the range of activities.
Hiring checks were not always thorough enough, with some missing references from past employers in health and social care.
Some safe recruitment procedures were not always followed and this could lead to the employment of unsuitable staff. On occasions, checks into an applicant's background had not been thorough enough. For example, some checks with previous employers in health and social care had not been made in some of the recruitment files we considered.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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