Last updated: 9 February 2026
"A positive culture where staff go above and beyond plus strong safety practices, but basic activities lack a dedicated coordinator and training misses career development."
Risks to people were managed through person-centred support plans... Medicine administration records (MAR) showed people had received their medicines as prescribed... Records relating to incidents and accidents were reviewed... to see if a similar incident could be avoided.
Staff comments included, 'I think most of our staff go above and beyond... It's got a nice atmosphere at the moment.'... from 'a blame culture' to one where staff were 'bringing an element of fun.'
There were enough staff with the right skills... agency use had reduced significantly... We saw staff had time to meet people's needs without rushing them.
Staff completed... training specific to the needs of people who used the service. Specific training included introduction to autism and positive behaviour management techniques... regular one to one meetings [supervision] and received an annual appraisal.
The 'interim' registered manager had been responsible for driving improvement... 'I did a lot of hands on shifts – It was a good opportunity to observe how the interaction actually is.'
People enjoyed daytrips out, going out for meals and going to the pub... regular activities they attended... such as bowling and swimming... growing vegetables... sensory room.
No dedicated activities coordinator or named specialist programmes, so the role is mostly personal care with basic outings and gardening.
People enjoyed daytrips out, going out for meals and going to the pub. They had formed relationships... through regular activities... growing vegetables.
Staff training covers basics and some specialist topics like autism but no funded qualifications or career development paths mentioned.
Staff completed the provider's basic training... Specific training included introduction to autism... Staff were supported through regular one to one meetings [supervision] and received an annual appraisal.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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