Last updated: 9 February 2026
"Robust safety practices and supportive management where staff feel valued and involved, but agency staff fill gaps and supervisions are inconsistent."
Safeguarding processes were robust... Staff were trained and knew how to recognise and respond... Accidents and incidents were consistently reported, investigated and analysed... Risk assessments were effectively used to mitigate risk.
Staff felt supported in their roles. Staff had opportunities to be involved in the running of the service, for example through regular team meetings or staff supervisions.
There was sufficient staff with the necessary training... Rota's showed if cover was needed, bank staff or agency staff were utilised to ensure levels remained safe.
Per 2020 comprehensive inspection: Staff were supported to further their skills. A staff member told us, 'Training is very good we can access the Care Certificate or other nationally-recognised qualifications in health and social care.' Standard induction and some supervision.
Staff spoke positively about the registered manager. One staff member told us, '[registered manager] is visible and very supportive.' They also felt listened to, valued and felt that the registered manager had a good understanding of the service.
Per 2020 comprehensive inspection: People had access to a range of activities... observed both individual and one-to-one activities including arts and crafts, dancing... bird-watching project, community coffee morning, outings... sensory items like electronic pet cat.
Staffing levels are adequate but they use bank and agency staff sometimes to fill gaps.
Rota's showed if cover was needed, bank staff or agency staff were utilised to ensure levels remained safe.
Training covers basics like induction and Care Certificate but no specialist courses or guaranteed regular supervision.
Per 2020 comprehensive inspection: A supervision schedule was in place however staff had not always received their supervision within the timeframes established by the provider.
Activities include variety like crafts, outings and sensory aids with a coordinator but no specialist or innovative programmes.
Per 2020 comprehensive inspection: People had a choice of meaningful activities... arts and crafts, dancing... sensory aids to help reduce anxiety.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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