Working at Longmead House

No activities coordinator and planned activities do not happen, so the role is mostly routine personal care.

The home did not have a member of staff whose role included the provision of activities. An activities programme had been produced but the activities scheduled on the days of our visits to the home did not take place.

The bosses do not oversee the home properly and the manager has no backup team, so standards might slip when the manager is away.

The provider did not have effective oversight of the service, or processes to ensure good governance was maintained in the manager’s absence. The manager did not have sufficient support from the provider or from a senior staff team

Only standard mandatory training with no specialist courses or funded qualifications.

Staff attended safeguarding training in their induction and refresher training thereafter. Staff received training in the prevention and control of infection