Last updated: 10 February 2026
"Improving staff culture where most feel more listened to, but staffing shortages, outdated training and unsafe medicines management need urgent attention."
People's medicines were not always managed safely. The provider's safeguarding processes were not always effective.
Staff told us they had not always felt listened to or able to speak up easily; however, most staff we spoke with felt this was starting to improve.
we observed there were not always enough staff deployed, particularly where people required nursing care and support. We observed staff rushing.
the provider’s training matrix evidenced a significant number of staff did not have up to date mandatory eLearning in subjects such as safeguarding, basic life support and fire safety awareness.
managers were not always fully aware of the issues in the service and this meant some areas of concern had not been addressed appropriately.
they were currently employing only 1 member of activities staff. This meant there was only 1 member of staff responsible for organising and coordinating social activities throughout the service.
Not enough staff on shift so you end up rushing care and residents spend too much time alone.
Staff were not always visible and available to provide people with personalised care which met their needs and preferences. During the assessment, we noted a number of people were cared for in bed and we found they spent a considerable amount of their time alone.
Many staff behind on basic training like safeguarding, basic life support and fire safety.
significant number of staff did not have up to date mandatory eLearning in subjects such as safeguarding, basic life support and fire safety awareness.
Medication records inaccurate with delays in giving medicines and poor risk management like choking hazards.
People’s medicines records were not always accurate or up to date. This meant there was a risk people may not receive their medicines as prescribed... Risks to people's safety were not well managed.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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