Last updated: 10 February 2026
"Supportive approachable management and an open inclusive culture stand out, but basic staff-led activities without a dedicated coordinator hold it back."
Staff aware of safeguarding responsibilities; appropriate action taken on unexplained injuries; medicines administered and handled safely.
People, relatives and staff felt the service was open and inclusive with supportive management and open communication.
There were sufficient staffing numbers available during the day and night to meet people's care needs. Staff felt enough to meet needs.
Staff received training in nutrition, hydration, safeguarding, food hygiene, end of life care and dementia care. Regular supervision and appraisals in place.
Staff comments: 'Management are very good and approachable' and 'They are most definitely supportive. They are approachable, we have no closed doors.' The service acted upon feedback.
Activities held twice a day: morning armchair exercises, board games, bible study discussions and viewing films; staff led activities.
Basic activities like exercises, games, bible study, and films run by care staff, no dedicated coordinator or special programmes to vary the workday.
social and recreational activities were now held twice a day (mornings and afternoons) which included programmes such as, morning armchair exercises; board games; bible study discussions and viewing films of people's choice.
Staffing is enough for care needs but no details on staff staying long-term or low agency use.
There were sufficient staffing numbers available during the day and night to meet people's care needs. This was confirmed by a review of the staff roster; staff dependency assessments and discussions with staff.
Only standard training covering basics and some topics like dementia, no funded qualifications or career progression paths.
Staff training records showed that amongst others, staff had received training in; nutrition and hydration; safeguarding adults; food hygiene; end of life care and dementia care.
AI Generated
Last inspected: September 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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