Last updated: 10 February 2026
"Staff training is up to date and morale is good with enough staff, but medication management issues and weak governance checks hold it back."
Medicines were not always managed safely. Staff did not always record the stock balances of medication correctly. This meant we could not be sure people had received their medication as prescribed.
Staff told us morale in the home was good and they worked together well. A staff member said, "I love my job, I love the home and the staff are lovely."
There were enough staff to ensure people received safe care. We observed staff providing support and engaging in a meaningful and positive way.
Staff training was up to date and additional training courses had been completed. For example, staff were trained in diabetes, epilepsy, and Parkinson's Awareness.
The providers governance systems were not always effective. They had failed to identify the concerns we found during the inspection in relation to medication.
Per 2018 comprehensive inspection: Activities were held in-house and facilitated by an activities coordinator who was sometimes assisted by care staff. People joined in with singing, exercise, quizzes, crafts and doll therapy.
The leaders do not always spot problems like medication errors because their checking systems are not reliable enough.
The providers governance systems were not always effective. They had failed to identify the concerns we found during the inspection in relation to medication.
Medication stock records have mistakes so it's unclear if people always get their medicine as prescribed.
Discrepancies in stocks of medicines had been identified meaning some people had not received their medication as prescribed.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp