Working at Longcroft
58 Westbourne Road, Lancaster, LA1 5EF
Operated by Langley House Trust
15 bedsResidential homesHomecare agenciesSupported living
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive management and a culture where staff feel valued and safe, but no strong staff retention or specialist activity programmes."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty; robust systems in place to understand and learn from incidents, with lessons learned applied.
Staff Culture
8/10
✓
Staff said they felt safe at work and were well supported by the management team; staff told us they felt respected and valued at work by managers and colleagues and praised how well supported they felt.
Staffing Levels
6/10
✓
People were supported by enough, safely recruited staff who were skilled and knowledgeable about their roles.
Training & Dev
7/10
✓
Staff received high-quality induction and ongoing training; staff had regular supervision and support and said they were able to raise anything at any time with managers.
Management
8/10
✓
The registered manager was well supported by the providers senior management team and had maintained good oversight of the quality of care; staff said 'The support has been incredible they are always asking about my wellbeing' and praised the registered manager as a good role model.
Programmes
6/10
✓
The activities coordinator worked with people to develop individual and meaningful opportunities; people supported to engage in a variety of activities including cycling, trips into town, gardening, and constructing a large model railway.
Points to consider
Staff numbers are enough for safe care, but no details on high staff retention or low agency use to make workloads easy.
People were supported by enough, safely recruited staff who were skilled and knowledgeable about their roles.
There is an activities coordinator with varied options like gardening and trips, but no specialist programmes to make the role more creative and varied.
The activities coordinator worked with people to develop individual and meaningful opportunities for people which reflected their preferences and aspirations. People had been supported to engage in a variety of activities including cycling, trips into town and gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews