Last updated: 9 February 2026
"Staff feel supported by approachable management and enjoy working as a strong team, but sometimes cover extra shifts themselves and training lacks career development."
People had person-centred risk assessments in place for all their care and support needs. Risk assessments were detailed, personalised and guided staff to support people safely whilst still maintaining their independence. Assessments were reviewed and updated regularly.
Staff felt well supported and told us they enjoyed their jobs and felt they worked well as a team for the benefit of people living at Long Close Retirement Home.
Per 2018 comprehensive inspection: There were sufficient staff on duty to ensure people remained safe and had the support they needed. Staff confirmed that staffing levels were sufficient for them to work effectively. They said that in general there was little usage of agency staff as they covered any gaps in the rota themselves.
Per 2018 comprehensive inspection: Staff had the skills and knowledge to provide effective care and people spoke highly of them. They were supported through training, supervision and appraisal. All staff had core training such as moving and handling, health and safety, food safety, fire safety, basic life support, infection prevention and control and fire drills.
A staff member told us, “I’m very happy to go to the management team. They always sort anything needed straight away. I feel supported, they are always checking we are ok and ensure we are given good support. I can speak to them at any time and about anything, we are all very open with each other.”
Per 2018 comprehensive inspection: Organised activities were provided for people if they wanted these. Comments included music man every two weeks, exercises sat in a chair, hand bell ringers, knit and natter group in the church hall, church communion and carol singers.
Staff numbers get the job done but sometimes current team members have to cover extra shifts themselves.
Per 2018 comprehensive inspection: They said that in general there was little usage of agency staff as they covered any gaps in the rota themselves.
Training covers the basics and a few extras like oral health but no funded qualifications or career development paths.
Per 2018 comprehensive inspection: All staff had core training... The registered manager also booked additional training that was relevant to the service, such as training in oral health and prevention of broken hips.
Some regular activities like music visits, chair exercises and community outings but no dedicated coordinator or special innovative programmes.
Per 2018 comprehensive inspection: Organised activities were provided... the music man who visited every two weeks... exercises sat in a chair... hand bell ringers... knit and natter group in the church hall.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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