Working at London Borough of Greenwich - 169 Lodge Hill

Managers have improved but aren't always consistent, and one family got conflicting info and wasn't told straight away about an injury.

a relative told us the service was not well led because managers were not always open and honest. For example, they said they received conflicting information from managers and care staff... they were not informed of their loved one sustaining an injury at the home.

Activities include music, baking, outings and sensory stuff but aren't always stimulating enough for residents, and staff are still looking for new ideas.

At the time of this inspection, the service was looking for new activities to ensure people were kept stimulated... a relative informed us activities available were not always stimulating and meeting their loved one's needs.

Staffing is enough with mostly permanent workers but they use the odd bank staff to cover shifts.

Staff told us, 'The staffing level is better, we have regular permanent staff and the odd regular bank staff and it is more stable than before.'