Last updated: 10 February 2026
"Open approachable management and a supportive friendly team, but medicines recording issues hold it back."
Where medicines needed to be crushed... there was not always up to date instructions... Staff were not always consistently recording when thickened fluids were being given... For medicines that required an interval between doses this was not always observed... Instructions for medicines that were given when required... did not always contain person-centred information.
The staff worked well together and worked as a supportive team... Each relative we spoke with said they were happy... it was a very pleasant, friendly atmosphere when they visited.
The recruitment of staff was safe and there were enough staff on duty on the day of inspection to meet people's needs. People and their relatives we spoke with felt there was usually sufficient staff on duty... the home also used agency staff.
Staff had received safeguarding training to ensure they had up to date information... People were supported by staff who had received medicines training and were assessed as competent.
The registered manager was open, approachable and reflective and a role model to the staff. The staff worked well together and worked as a supportive team and were able to give regular feedback via staff meetings and supervisions.
Per 2018 comprehensive inspection: The home employed a wellbeing coordinator who planned activities for people and two activity coordinators who facilitated them... activities included making cards, exercise to music... intergenerational programme... visits from church ministers... going out in the community.
Some problems with medicine records, like not always noting thickened drinks for choking risks or details on when to give as-needed anxiety meds.
Staff were not always consistently recording when thickened fluids were being given to people at risk of choking and aspiration. Instructions for medicines that were given when required were available, but they did not always contain person-centred information to ensure they were given safely. For example, a medicine for anxiety did not have any information for staff about when and why to administer.
Staffing is adequate but they use some agency staff to cover shifts.
There are always plenty of staff about... There seems to be more permanent staff about lately, they do use some agency staff, but they also seem genuinely nice.
Only standard training like safeguarding and medicines, no specialist courses or funded qualifications.
Staff had received safeguarding training to ensure they had up to date information about the protection of vulnerable people. People were supported by staff who had received medicines training and were assessed as competent.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp