Working at London and Manchester Healthcare Limited

Some problems with medicine records, like not always noting thickened drinks for choking risks or details on when to give as-needed anxiety meds.

Staff were not always consistently recording when thickened fluids were being given to people at risk of choking and aspiration. Instructions for medicines that were given when required were available, but they did not always contain person-centred information to ensure they were given safely. For example, a medicine for anxiety did not have any information for staff about when and why to administer.

Staffing is adequate but they use some agency staff to cover shifts.

There are always plenty of staff about... There seems to be more permanent staff about lately, they do use some agency staff, but they also seem genuinely nice.

Only standard training like safeguarding and medicines, no specialist courses or funded qualifications.

Staff had received safeguarding training to ensure they had up to date information about the protection of vulnerable people. People were supported by staff who had received medicines training and were assessed as competent.