Last updated: 9 February 2026
"Exceptional leadership, outstanding training and innovative activities foster a supportive culture where staff feel valued."
People were kept safe... safeguarding training... risk management plans... included positive risk taking... medicines managed safely with audits and protocols... learning from incidents at team meetings.
One staff commented, 'I just think they are an inspirational company who really believe... genuinely care about people and all their employees.'... awarded a Silver by Investors in People... staff feel valued and listened to.
Staffing levels were extremely good and sufficient... There were appropriate numbers of staff on duty... staff who said, 'There are good numbers of staff on each shift here.'
staff training went above and beyond the basic and mandatory training courses. It included higher level training, specific to meeting the needs... Client Centred Care in Mental Health, Motivational Interviewing in Mental Health... regular supervision.
Lona Lodge was exceptionally well led... driven by the exceptional leadership of the nominated individual and of the registered manager... universally praised by staff, relatives and professionals.
allotment project, 'Down To Earth'... People at Lona Lodge have completed further education courses, undertaken vocational training and gained employment. Two people obtained City & Guilds qualifications... Psychology department of Kingston University placements.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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