Working at Lola's House Residential Home Limited
69 Welton Road, Brough, HU15 1BJ
Operated by Lola's House Residential Home Limited
47 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Supportive management and positive staff culture, although basic activities and early supervisions hold it back."
Safety & Risk
6/10
✓
Safeguarding systems and processes had been developed, implemented and communicated to staff. However, two people who had recently moved to the home had not had all their risks recorded, rectified immediately.
Staff Culture
7/10
✓
A staff member said, 'I know the owners and the registered manager very well. I would be happy to speak with them about anything.' Staff were able to contribute and discuss ideas.
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff to ensure their needs were met. Comments from people included, 'Yes, there's enough staff, they come straight away and help'
Training & Dev
6/10
✓
Staff completed online training, which was monitored and up to date. The registered manager had commenced a programme of supervisions and appraisals, although this was still in the early stages.
Management
7/10
✓
The registered manager ensured staff were well-supported and had an open-door policy. There was a culture of openness and transparency.
Programmes
5/10
!
People were supported to enjoy activities personal to them, such as knitting, as well as organised activities, such as a Coronation party. Themed menu days to support people whose cultural background was not English.
Points to consider
No full activities programme or coordinator, just basic things like parties, knitting, and a seaside trip.
People were supported to enjoy activities personal to them, such as knitting, as well as organised activities, such as a Coronation party... A trip to the seaside had been arranged for the summer.
Training is standard online stuff with supervisions just starting up, no specialist courses or funded qualifications.
Staff completed online training, which was monitored and up to date... The registered manager had commenced a programme of supervisions and appraisals, although this was still in the early stages.
Staff numbers are enough after recent big hiring push, but nothing said about low turnover or no agency use.
There had been recent extensive recruitment and the registered manager ensured staff rotas considered the knowledge and skills of staff on each shift.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews