Last updated: 9 February 2026
"Strong leadership and a supportive staff culture, but staffing shortfalls on night shifts and for activities need addressing."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff were positive about their role and felt supported and valued by the management team and their peers.
There were enough staff to care for people who were deployed appropriately around each unit.
Staff received training appropriate and relevant to their role, and this was embedded into practice, with their competency assessed.
The registered manager was highly thought of by people living at the service, relatives, staff and professionals.
People had a range of social and leisure activities which they enjoyed... Events were organised which included entertainers, bus trips, horse racing evenings, swimming, and monthly visits by a local children’s nursery.
Staff numbers are enough most of the time but night shifts on one unit and time for activities needed more people added to the rota.
However, there were two areas where we found staffing needed to be reviewed. One was the amount of night staff available on one unit to care for people safely... The other was the availability of staff (lifestyle coordinators) to provide activities and one to one time with people.
Training covers basics like safeguarding and medicines with regular supervisions but no specialist courses or funded qualifications mentioned.
Staff received training appropriate and relevant to their role, and this was embedded into practice, with their competency assessed. Training was refreshed at regular intervals to maintain knowledge and skills in line with best practice.
Activities programme has variety like trips and games but resources for people with dementia need improving so less creative work there.
Resources for people with dementia needed some improvement.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp