Last updated: 10 February 2026
"Supportive and approachable management with an inclusive culture for staff and residents, but some agency staff and only basic training hold it back."
Accidents and incidents were recorded and then analysed by the management team. The regional support manager had strengthened systems and processes relating to falls in the home following a serious incident.
People and staff felt included in the decisions made at the home and there was an inclusive culture.
People told us that there were enough staff to meet their needs.
Per 2020 comprehensive inspection: Staff received an induction which involved shadowing senior staff, and a programme of training the provider considered mandatory.
Everyone we spoke with told us the registered manager was approachable and supportive.
Per 2020 comprehensive inspection: People were supported to participate in activities... frequent day trips to a range of locations... activities planner (on the wall), there's something every day.
Staffing levels are adequate but they use some agency workers to help cover shifts.
We spoke with nine staff including... agency staff.
Only standard mandatory training like safeguarding and basic inductions, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: programme of training the provider considered mandatory. Staff training compliance was tracked and monitored.
Regular activities with a coordinator, trips and a planner, but no specialist programmes or innovative approaches.
Per 2020 comprehensive inspection: activities planner... frequent day trips... we saw a number of people... being taken to an aquarium.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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