Last updated: 9 February 2026
"Supportive management boosts high staff morale and teamwork with varied activities, but poor risk management like missing catheter and skin cancer care plans holds it back."
Per 2018 comprehensive inspection: Risks were not consistently well managed... for one person who with an in-dwelling catheter... did not have a catheter plan of care... one person with a history of skin cancer there was no care plan... Accidents and incidents were logged... but actions taken were not always clearly documented.
Per 2018 comprehensive inspection: Staff morale was high... Staff told us, 'We have got a good atmosphere here, there is good team work... we are happy in our work.'
Per 2018 comprehensive inspection: apart from occasional agency usage to cover for staff absences there was sufficient staff available to meet their needs.
Per 2018 comprehensive inspection: Staff received training relevant to their roles... We recommended staff be provided with additional training... such as, people diagnosed with Parkinson's, those with in-dwelling catheters.
Per 2018 comprehensive inspection: There was an open, transparent culture... staff morale was high as a result of the management support provided and staff incentives.
Per 2018 comprehensive inspection: People had access to a varied range of group and meaningful activities... flower arranging... pottery... arts and crafts the activity lady arranges something every day.
Some risks like catheter care and skin cancer checks missing detailed plans for staff, and poor follow-up on accidents or medication errors.
for one person who with an in-dwelling catheter... did not have a catheter plan of care in place... one person with a history of skin cancer there was no care plan... actions taken were not always clearly documented.
Staffing is adequate but nothing special, with some agency workers covering shifts and busy weekends.
apart from occasional agency usage to cover for staff absences there was sufficient staff... They could do with more staff at the weekends.
Only standard training, missing specialist courses for conditions like Parkinson's and catheters.
We recommended staff be provided with additional training to meet the needs of people they cared for such as, people diagnosed with Parkinson's, those with in-dwelling catheters.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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