Last updated: 10 February 2026
"Staff feel well supported by strong leadership and safety practices, but vacancies require extra hours to cover sickness and activities remain basic."
We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and had an up-to-date infection prevention and control policy; per 2019: systems in place to safeguard from abuse and risks assessed.
Per 2019 comprehensive inspection: Staff told us they felt supported on a day to day basis by the registered manager and registered provider and could go to them at any time with anything.
Per 2019 comprehensive inspection: Enough suitably qualified and trained staff were employed each day to meet people's needs and keep them safe, but current vacancies were in the process of being filled and staff covered sickness with additional hours.
Per 2019 comprehensive inspection: Training was provided for staff throughout their employment to maintain up-to-date skills and knowledge; newly recruited staff completed a comprehensive induction including shadowing.
Per 2019 comprehensive inspection: Staff were positive about the management and leadership of the service and told us they were well supported.
Per 2019 comprehensive inspection: People were supported to access a range of activities on a regular basis including bingo, chair exercises, board games, singers, and planned trips.
Staffing is adequate but there were vacancies and extra hours needed to cover sickness.
Current vacancies were in the process of being filled. Staff, including the registered manager, had worked additional hours to cover for staff sickness when necessary. (Per 2019 comprehensive inspection)
Only basic activities like bingo, exercises, and occasional entertainers, no dedicated coordinator or special programmes.
People comments included, 'This afternoon we've got chair exercises. There's bingo and board games... A singer comes in, sometimes a band.' (Per 2019 comprehensive inspection)
Training covers the basics and induction but no specialist courses or funded qualifications mentioned.
Staff were competent... Newly recruited staff completed a comprehensive induction which included shadowing other more experienced staff. Training was provided for staff throughout their employment. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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