Working at Llysfield Nursing Home Limited

The provider had effective safeguarding systems in place. Staff had a good understanding of what to do to make sure people were protected from harm or abuse. Medicines were safely received, stored, administered.

Staff morale was high. They felt listened to and told us the registered manager was approachable.

Enough staff were deployed to meet people's needs. A member of staff said, 'The staffing levels are stable and manageable; we are always pretty busy, but we've got support if we need it.'

Staff had completed a comprehensive induction and training programme. They had opportunity for supervision and appraisal.

Staff felt listened to and told us the registered manager was approachable. They understood the provider's vision for the service and worked as a team to deliver high standards of care.

There was a programme of activities open to everyone living in the service. These were tailored to people's individual preferences. The activities person carried out one-to-one interactions such as nail care, putting music and films on.