Last updated: 9 February 2026
"Good training and a positive supportive culture, but no permanent manager in post, heavy agency staff reliance and activities not running hold it back."
Accidents and incidents were recorded but there were no effective systems in place to learn from these and minimise the risk of reoccurrence.
Staff told us there was a positive and supportive culture within the service. Although there was a high dependency on agency staff, regular agency staff were used which enabled strong relationships to be formed with permanent staff.
there was an increased dependency on agency staff due to issues with recruitment of permanent staff.
Staff had completed their mandatory training. This was a set of online courses that gave them the information needed to perform their jobs well.
At the time of our inspection there was a manager registered with the CQC but was not in post.
There was a board in the lounge which gave people information about what activities were planned for the week. This included things such as arts and crafts, baking, pampering sessions. On the day of inspection, the board stated that it was the pampering activity however, we did not see this take place.
No permanent manager in post, so leadership and oversight feel unstable.
At the time of our inspection there was a manager registered with the CQC but was not in post.
Heavy reliance on agency staff to cover shifts due to recruitment delays.
there was an increased dependency on agency staff due to issues with recruitment of permanent staff.
No proper activities running, just a board listing basic ones like arts and crafts that do not happen, so the role is mostly routine personal care.
There was a board in the lounge which gave people information about what activities were planned for the week. This included things such as arts and crafts, baking, pampering sessions. On the day of inspection, the board stated that it was the pampering activity however, we did not see this take place.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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