Last updated: 9 February 2026
"Friendly approachable management and motivated staff with strong safety practices, although regular agency staff and standard activities are drawbacks."
Staff had been trained in safeguarding people from abuse. Staff demonstrated that they understood the signs of abuse... Risks to people were assessed and managed appropriately... The registered manager reviewed incidents and accidents and took actions to reduce the chances of them happening again.
Staff felt motivated and committed... 'Its great working here. I enjoy it. Management is supportive that's why I have stayed that long here. The relationship is two ways and I feel respected.'
Staff told us that there were always enough on duty to adequately meet people's needs... The service also had regular agency staff they used to cover vacant shifts.
We saw staff had completed training in safeguarding, medicine management, moving and handling... training on challenging behaviour and epilepsy... Notes of supervision meetings we reviewed showed discussions about people, health and safety... Appraisals were conducted annually.
Relatives, and staff described the management team as friendly and approachable. Staff were supported and felt able to discuss any issues with the registered manager. Staff told us they had the leadership and direction they needed.
People were engaged in activities they enjoyed... attend art classes, do pottery, dancing and performing arts, gardening classes and go bowling. Some people attended day centres. People went on day trips and visits to places of interest.
Staffing levels are adequate but they use regular agency staff to cover vacancies.
We have regular agency staff we use to cover vacancies which is good."
Activities are varied like art classes and outings but no specialist programmes or innovative approaches to enrich the role.
People were supported to attend art classes, do pottery, dancing and performing arts, gardening classes and go bowling. Some people attended day centres.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp