Last updated: 10 February 2026
"Stable staff with long service and strong safety learning, but the manager splitting time between homes and limited activities need attention."
The registered manager and deputy manager reviewed instances when events had not gone to plan. They shared learning from these reviews with staff to promote improved safety and to prevent recurrence.
Per 2018 comprehensive inspection: Staff were positive about their experience of working at 32 Ringstead Road. They knew their roles and responsibilities and felt supported by the registered manager and each other.
The staff team was well established, with some having worked at the service for over 10 years. The registered manager ensured there were sufficient staff available to support people safely.
Per 2018 comprehensive inspection: The provider's training programme was designed to meet the needs of people using the service. Staff had the knowledge and skills they required to support people.
The registered manager coordinated the auditing of a range of areas including the home environment, health and safety, staff training and care records. Where shortfalls were identified, action was taken to address them.
Per 2018 comprehensive inspection: During our inspection staff supported the person with their planned activities. These were recorded as 'my weekly plan' and showed the person had opportunities to take part in a variety of activities based upon their interests and preferences.
The manager splits time between two homes, so is not always on hand for daily support.
The registered manager was registered with CQC to manage two of the provider's services. Their time was split between the two services, and they were supported in their role by an area manager.
Training covers standard topics and some specialist areas, but some courses were overdue with no mention of funded qualifications or career progression.
Per 2018 comprehensive inspection: We noted that some training was overdue for two members of staff and had not been updated within the expected timeframe.
No activities coordinator or specialist programmes, so the job means helping residents with their personal weekly plans and outings instead of running creative sessions.
Per 2018 comprehensive inspection: staff supported the person with their planned activities. These were recorded as 'my weekly plan'
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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