Working at Living Ambitions Limited - 231 Stafford Road
231 Stafford Road, Wallington, SM6 9BX
Operated by Living Ambitions Limited
6 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Stable full staffing with no agency use and positive team culture, but no permanent manager causes leadership instability."
Safety & Risk
7/10
✓
People told us they felt safe... Staff received training in safeguarding... Accidents and incidents were reviewed by the deputy manager and area manager. Learning was shared... healthcare professionals who told us medicines management at the service was good.
Staff Culture
6/10
✓
Staff were no longer demoralised and disorganised... A member of staff told us, 'I enjoy working here. I love the sense of togetherness. I love to be part of a team.'
Staffing Levels
6/10
✓
all permanent care staff posts had been filled. This meant there were no staff vacancies and no agency staff rostered. One relative told us, 'There seems to be enough staff.'
Training & Dev
6/10
✓
Staff received training in a range of areas including moving and handling, safeguarding, safe swallowing, medicines, infection control and first aid. Managers supported staff to have regular supervision.
Management
2/10
✕
The service did not have a registered manager in post... the recruitment process for a new registered manager was near to completion and hoped they would be in post soon.
Programmes
5/10
!
People contributed to their weekly activity plans. These plans listed people's care and support needs throughout the week. They included activities such as... trips, appointments, and community-based events. For example, 2 people... supported to attend a community-based woodwork session together.
Points to consider
No permanent manager in place and managers keep coming and going, so leadership lacks continuity.
there was not a registered manager in post. One relative told us, 'Managers are coming and going, which doesn't help the service There is no continuity.'
Basic activities like weekly trips and community woodwork sessions, no dedicated coordinator or specialist programmes to vary the role.
People contributed to their weekly activity plans... included activities such as... trips... community-based woodwork session together.
Staffing now adequate with all posts filled and no agency use, but came from recent recruitment drive with no evidence of long team stability.
the provider undertook a major recruitment drive. At this inspection we found all permanent care staff posts had been filled... no agency staff rostered.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews