Last updated: 10 February 2026
"Staff enjoy a great team atmosphere with innovative activities and strong safety, but agency staff reliance and limited career development hold it back."
2021 IPC inspection: Assured on all infection control including PPE, testing, zoning, outbreak management; per 2017: strong safeguarding, up-to-date risk assessments, learning from incidents.
Per 2017 comprehensive inspection: Staff described great team atmosphere, felt supported by management, open culture where suggestions are acted on.
Per 2017 comprehensive inspection: Sufficient number of staff safely recruited and deployed to maximise independence; agency use seamless with support.
Per 2017 comprehensive inspection: Staff up to date with mandatory training including dementia care, MCA, regular supervision every 2-3 months.
Per 2017 comprehensive inspection: Registered manager led by example, motivated staff with supervision, mentoring, open door policy; 2021 IPC inspection confirms good contingency planning and communication.
Per 2017 comprehensive inspection: Activities coordinator delivers distinctive programmes like themed events (Caribbean steel band, Paddington Bear journey), animal therapy (ducklings, pony), sensory resources, community outings.
Staffing levels are sufficient but they sometimes rely on agency workers.
Per 2017 comprehensive inspection: even when agency staff were used that their presence was seamless due to the support by staff and management
Training covers mandatory topics and some specialist areas like dementia but no funded qualifications or career development.
Per 2017 comprehensive inspection: Staff received regular training and support appropriate to their roles including dementia care, supervision 2-3 monthly
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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