Last updated: 10 February 2026
"Staff are well trained with regular supervision and feel supported by an approachable manager, but unsafe medicines handling and recruitment checks hold it back."
Medicines were not always managed safely. Protocols were not always clear for staff about administering medicines which were 'as and when required' (PRN). Medicine storage was not always secure and organised.
Staff told us the registered manager was approachable. Staff meetings took place regularly. Staff told us they were kept up to date with regular information and updates relating to the home.
Recruitment was not always safe. Safe recruitment processes were not always followed to ensure staff employed were of suitable character. Suitable pre-employment checks had not always been carried out.
Staff were trained effectively to meet the needs of people in the home. Staff completed induction training, annual refresher training and specific training to support people with a learning disability. Staff received regular supervision meetings.
Governance systems and processes were not robust in monitoring the quality of the service. The provider did not collate any findings from audits to analyse or share them with the staff team.
People were supported to participate in their chosen social and leisure interests on a regular basis. For example, people were accessing the community on the day of the inspection visit for shopping and a meal.
Medicines are not handled safely with unclear instructions for creams and poor storage like unlocked drawers.
Protocols were not always clear for staff about administering medicines which were 'as and when required' (PRN). Staff relied on their own knowledge... Medicine storage was not always secure and organised. For example, medicines including paracetamol and an inhaler were found in the office in an unlocked drawer.
Hiring skips key checks like employment history reviews and interviews, so new colleagues might not be fully vetted.
Suitable pre-employment checks had not always been carried out. For example, checks including reviewing gaps in people's employment history and interviews were not always completed.
No activities coordinator or creative programmes, so days are mostly routine care with just basic shopping trips.
People were supported to participate in their chosen social and leisure interests on a regular basis. For example, people were accessing the community on the day of the inspection visit for shopping and a meal.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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