Working at Littlefair
Warburton Close, East Grinstead, RH19 3TX
Operated by Littlefair Care Ltd
41 bedsResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Strong team morale and varied activities, but no registered manager, irregular staff supervision and medicines record errors undermine stability."
Safety & Risk
4/10
!
We checked peoples medicines records and the recorded levels of medicines did not match those actually held in the medicine's cabinet. In four cases there were lower levels of medicines in stock than what was recorded.
Staff Culture
6/10
✓
Staff told us they worked well together as a team, and we noted there was a spirit of good morale amongst them.
Staffing Levels
5/10
!
People told us, 'I believe there are sufficient numbers of staff on duty, although they do always seem very busy'
Training & Dev
5/10
!
Inspection of the staff records demonstrated that since the last registered manager left in August 2019 one to one staff supervision sessions had become infrequent and irregular.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The owner told us the post had recently been advertised.
Programmes
6/10
✓
We met the activities co-ordinator... amongst the activities offered to people was bingo, armchair bowls, sing-a-longs, movie afternoons, arts and crafts, floor games and other exercises.
Points to consider
No permanent manager in place, so leadership and oversight feel unstable.
The service did not have a manager registered with the Care Quality Commission. The owner told us the post had recently been advertised.
Medication stock records do not match actual levels, risking mix-ups.
We checked peoples medicines records and the recorded levels of medicines did not match those actually held in the medicine's cabinet. In four cases there were lower levels of medicines in stock than what was recorded.
Staff not getting regular one-on-one supervision for feedback and support.
Inspection of the staff records demonstrated that since the last registered manager left in August 2019 one to one staff supervision sessions had become infrequent and irregular.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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