Working at Littlebourne House Residential Care Home
2 High Street, Canterbury, CT3 1UN
Operated by Littlebourne House Limited
65 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel like one big family with an open culture and good training, but staffing lacks stable long-term teams and activities are not very varied."
Safety & Risk
7/10
✓
Potential risks to people's health, welfare and safety had been assessed and there was guidance in place to mitigate risks. Accidents and incidents had been recorded and analysed, action had been taken to reduce the risk of them happening again.
Staff Culture
8/10
✓
Staff told us they felt the service was one big family. There was an open and transparent culture within the service.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. The registered manager used a dependency tool to calculate the number of staff needed, this changed when people's needs changed.
Training & Dev
7/10
✓
Staff received training appropriate to their role... A wide range of topics were covered including health conditions such as diabetes and epilepsy. Staff received regular supervision and appraisal.
Management
7/10
✓
The registered manager completed audits on all aspects of the service... Staff told us, they liked the new structure and knew who to go to if there was a problem or concern.
Programmes
6/10
✓
Activities co-ordinators arranged a programme of activities such as outings, crafts and quizzes. People's preferences were considered, and one to one activity were organised. One person told us, 'I really enjoy the gardening club'.
Points to consider
Staff numbers are enough to meet needs with a tool to work out levels, but no info on stable long-term teams or very low agency use.
There were enough staff on duty to meet people's needs. The registered manager used a dependency tool to calculate the number of staff needed, this changed when people's needs changed.
Activities programme has outings, crafts, quizzes and gardening, but no specialist or innovative programmes to make the role more varied.
Activities co-ordinators arranged a programme of activities such as outings, crafts and quizzes... one person told us, 'I really enjoy the gardening club'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews