Last updated: 10 February 2026
"Supportive manager and positive staff culture, but limited activities and past incomplete recruitment checks hold it back."
People told us they felt safe. Risks to people's safety were assessed and staff knew how to report any concerns. Staff had received safeguarding training.
Staff told us they felt supported and valued. Another member of staff said, 'Everyone is working together really well now.'
There were enough staff available to meet people's needs. One relative told us, 'There seems to be enough staff and there's always someone available to support [person].'
Staff told us they felt they had received sufficient training for their role. One member of staff said, 'I'm happy with the training, it's more than enough for the job and there's always someone around to help.'
Staff spoke positively about the support they received from the registered manager. One member of staff said, 'The new manager has been like a breath of fresh air, they are so supportive and always there for you if you want to talk.'
People were supported to find employment opportunities and to take part in activities within the local community.
No activities coordinator or special programmes, just basic community outings and some job support, so days can feel routine.
People were supported to find employment opportunities and to take part in activities within the local community. One relative said, 'Some staff are very good at knowing how to encourage [person], others won't try so much.'
Recruitment checks for new staff were not always complete, like missing full job histories even though fixed now.
The provider had carried out relevant recruitment checks prior to staff being employed. However, some applicants did not have a full employment history documented.
Only standard training like induction and Care Certificate, no specialist courses or funded qualifications mentioned.
Staff received an induction when they started. Staff who did not have any previous experience in care were supported to complete the Care Certificate.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp