Last updated: 9 February 2026
"Stable long-serving staff, valued by experienced management with robust safety, but some training overdue and supervision meetings missed."
The service operated robust recruitment processes... Staff had knowledge on recognising abuse... robust and safe processes in place to manage medicines... Trends [in incidents] were identified and remedial action was taken.
Staff were highly motivated to provide personalised care... Staff felt valued and listened to. They felt their views were taken on board by the management.
The home benefitted from a stable and long serving workforce... We observed there were enough staff to meet people's needs.
Staff told us they had received initial and on-going training which the provider deemed mandatory. The registered manager acknowledged they had identified some people's training was overdue.
There was an experienced and committed registered manager in post... Staff felt valued and listened to. They felt their views were taken on board by the management.
People were encouraged to take part in meaningful activities... quizzes, music, singing... support from activity workers who organised trips out... links with Bisham Brass Band, Marlow Music Makers.
Staff get standard training and induction, but some training was overdue and one-to-one supervision meetings were missed for some.
The registered manager acknowledged they had identified some people's training was overdue... some staff had not received one to one meetings as expected.
Activities offer variety like quizzes, music, trips and community links, but no specialist programmes or staff trained in therapies.
People were encouraged to take part in meaningful activities of their choice... quizzes, music, singing... support from activity workers who organised trips out... forged links with... Bisham Brass Band, Marlow Music Makers.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp