Working at Little Heaton Care Home

The manager's checks missed issues like poor cleaning and medication records, so oversight is not strong enough for top scores.

The manager and provider completed a range of audits and checks relating to the service. However, these had not identified the areas of concern we found during our inspection: notably concerns around infection control... and medicines documentation.

Activities are limited without a dedicated person, so the role is mostly routine care with little variety.

People and relatives told us they felt the provision of activities was limited... since she left they hardly do anything now.

Some lapses in infection control like dirty areas and minor medication record errors mean safety processes have gaps.

Good infection control practices had not always been followed... we found minor discrepancies in some medicines documentation.