Last updated: 9 February 2026
"Staff feel supported by strong leadership and good safety, but basic activities like shopping and chores along with standard training hold it back."
Per 2022: 'We were assured that the provider was using PPE effectively and safely, accessing testing, preventing infections.' Per 2018: 'The registered manager conducted regular audits to ensure people received their medicine safely.'
Per 2018: 'Staff told us they worked as a team and could approach the registered manager at any time for support. "The manager is very good and supportive."'
Per 2022: 'There had always been enough staff to meet people's needs throughout the pandemic.' Per 2018: 'The service had enough staff to support people.'
Per 2018: 'Staff also received training in areas that the provider considered essential. This training covered basic food safety, emergency first aid, equality and diversity, safeguarding, mental health needs.'
Per 2018: 'Staff described the leadership at the service positively. One member of staff told us, "The manager is very good and supportive." Another member of staff said, "The manager is perfect, we respect each other and work as a team."'
Per 2018: 'Each person had an activity planner, which included meeting family and friends, shopping, and household chores.'
No real activities programme or coordinator, just basic stuff like shopping and chores, so the role is mostly routine personal care.
Per 2018: 'Each person had an activity planner, which included meeting family and friends, shopping, and household chores.'
Staffing is adequate but they use some agency workers.
Per 2022: 'The registered manager carried out checks on agency staff to make sure they had received training on infection control.'
Only standard training like safeguarding and first aid, no specialist courses or funded qualifications.
Per 2018: 'This training covered basic food safety, emergency first aid, equality and diversity, safeguarding, mental health needs.'
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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