Working at Little Heath Court
Little Heath Road, Reading, RG31 5TY
Operated by Community Homes of Intensive Care and Education Limited
8 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Excellent activities and strong team culture with a praised manager, although staffing sometimes relies on bank staff and extra hours."
Safety & Risk
7/10
✓
People continued to be given their medicines safely... there had been a missed medicines error reported... no reported medicines errors since this incident.
Staff Culture
8/10
✓
There was a strong emphasis on team working and staff confirmed they worked well together... All said they felt very well supported by their manager.
Staffing Levels
6/10
✓
The service continued to provide sufficient staff to meet people's needs and keep them safe... One staff member did indicate that they thought staffing levels could be increased.
Training & Dev
7/10
✓
Staff received additional training in specialist areas, such as epilepsy and autism... There was a clear commitment to staff development.
Management
8/10
✓
The registered manager received regular praise and positive feedback from staff, relatives and professionals.
Programmes
9/10
✓
Imaginative ways had been sought... including the use of assistive technology... gardening competition... rock climbing... story books... significant and exemplary enhancements to their quality of life.
Points to consider
Staffing is sufficient but one care worker felt more staff would allow better interaction with residents, and bank staff cover shortfalls sometimes.
One staff member did indicate that they thought staffing levels could be increased to enable more effective interaction and support for people... Any shortfalls of staff were covered by staff working extra hours and regular bank staff
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews