Last updated: 10 February 2026
"Strong leadership, good training and positive team culture, but staffing feels stretched at weekends and activities are basic."
Risks to people and their safety was monitored and managed... People were kept safe from avoidable harm because staff were trained... However, risk assessments of equipment and the environment were not always completed; one person's DoLS authorisation had expired.
Staff were passionate about the service... Staff felt there was a positive culture for them. We heard examples of how staff had supported each other during recent difficult events, and the team respected and valued each other.
The service had enough appropriately skilled staff to meet people's needs... We received mixed feedback from people and relatives about staffing levels. Comments... 'The resources are stretched...' and 'The staffing levels are a real concern...'
Staff were encouraged to engage in ongoing learning and professional development... Some staff were training as nursing associates, whilst others had completed national qualifications and took on lead roles within the service.
The registered manager had the skills and experience to perform their role. They led by example and were visible in the service. Staff told us the service was well led and they felt supported by the management team.
Per 2022 comprehensive inspection: People were encouraged and supported to participate in a variety of activities... nail care, exercises, sensory activities... arts and crafts were also available; Per 2023: people received a copy of the activity programme each week.
Staff numbers are enough for needs but relatives say it's stretched at weekends and sometimes you have to wait.
We received mixed feedback... Comments from relatives included, 'The resources are stretched, but there is always someone about' and 'The staffing levels are a real concern, it is especially noticeable at the weekend.'
Only basic activities like nail care, exercises, arts, crafts and sensory sessions with no dedicated coordinator.
Per 2022 comprehensive inspection: Activities included, nail care, exercises, sensory activities which included tasting different foods... Arts and crafts were also available and seasonal themes.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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