Working at Little Heath Care & Support

Risks to people and their safety was monitored and managed... People were kept safe from avoidable harm because staff were trained... However, risk assessments of equipment and the environment were not always completed; one person's DoLS authorisation had expired.

Staff were passionate about the service... Staff felt there was a positive culture for them. We heard examples of how staff had supported each other during recent difficult events, and the team respected and valued each other.

Staff were encouraged to engage in ongoing learning and professional development... Some staff were training as nursing associates, whilst others had completed national qualifications and took on lead roles within the service.

The registered manager had the skills and experience to perform their role. They led by example and were visible in the service. Staff told us the service was well led and they felt supported by the management team.