Working at Little Hayes

People were protected from avoidable harm and individual, environmental and infection control risks were managed appropriately. There were robust processes in place for investigating any safeguarding incidents.

Staff told us they felt very well supported by the manager, who they could approach at any time. A new member of staff told us... everyone has been really welcoming.

Recruitment practices were effective and there were sufficient numbers of staff available to meet people's needs in a safe and unhurried way.

Staff had received training specific to people's individual needs and conditions. For example, training in relation to, falls management, diabetes care, dementia and working with behaviours that challenge.

Both people and staff told us the manager was approachable. People and their relatives felt the manager was open, approachable and supportive.

Per 2019 comprehensive inspection: People had access to a wide range of activities. These included regular trips to the local shops, craft work, cooking, singing, quizzes, interactions with animals and sessions of reminiscence.